Refund and Returns

Overview

Under the Garden Sanctuary refund policy, you have 30 days to change your mind and return the product to us, provided the product is unused and in saleable condition. All returned items will be inspected upon receipt.

Please note that this policy does not affect your statutory rights regarding defective or incorrectly described goods. We provide a 30-day repair guarantee for defective products.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds may be granted, at our discretion:

Items with obvious signs of use or wear
Any item not in its original condition, damaged, or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original method of payment within a certain number of days.

Late Or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you have completed all of these steps and still have not received your refund, please contact us.

Sale Items

Only regular priced items may be refunded. Sale items can be refunded as store credit at the discretion of Garden Sanctuary.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange your item for the same product, please contact us to discuss available options.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver and they will be notified of the return.

Delivery Of Returns

To return your product, please contact our customer service team first. We will provide the return address and instructions.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

For larger items and furniture, collection will need to be arranged with our customer support team.

Return:

Email: customerservice@gardensanctuary.co.uk

Additional Details:

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